The State of Allyship

A recent survey provides a starting point for industry efforts to promote the advancement...

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The Customer Hierarchy of Needs

How to get your customers feeling good about you and the products/services you provide...

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The Inflation Squeeze

Why DSRs need to help veterinary practices think a little bit differently about their...

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By the Numbers: Heartworm Infections Trending Upward

1,000 U.S. dog and cat owners surveyed by Banfield had their pet medical record...

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United in Purpose

MWI Animal Health recently participated in Cencora’s National Sales Meeting. Steve Shell, MWI Animal...

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Attract and Retain Veterinary Professionals

Veterinary practices need resources and guidance on how to better recruit, equip and retain...

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Always Look for Improvement in Customer Service

Even small enhancements to the customer experience can add up to big wins for...

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Home Delivery

The recently completed Brakke Pet Medicine Home Delivery Study contained several interesting revelations that...

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The ‘Show of Shows’

A look back at the North American Veterinary Community (NAVC)’s Veterinary Meeting and Expo....

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Chewy Debuts Pet Health Practice

The retailer is hoping convenience of products and services will draw pet owners to...

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