Penn Veterinary Supply partners with pet telehealth service

Penn Veterinary Supply Inc. announced a new partnership with Medici, an innovative, state-of-the-art telemedicine platform. Medici’s mobile app allows veterinarians to offer telehealth services to their patients from the convenience of their mobile phones. The veterinarian can text, call and video chat with clients, as well as receive uploaded images and videos of pets—all of which can be added to the medical record with the touch of a button.

Penn Veterinary Supply representatives will market Medici’s platform, “allowing veterinarians to meet demands and provide care in a simple way, without unnecessary exposure to COVID-19,” according to a release. Medici integrates secure communications between hospitals and clients with the ability to offer a convenient, modern way to visit with a doctor all while maintaining a Veterinary-Client-Patient Relationship (VCPR). It also allows hospitals to easily charge and collect consultation fees, providing another revenue source without any additional effort.

“Penn Vet’s dedication to setting a higher standard of servicing the veterinary community, combined with their powerful sales team with strong veterinary hospital relationships, made them a trusted, obvious partner for us,” said Clint Phillips, Medici founder and CEO. “Their commitment to truly partnering with veterinarians to provide the continued resources needed to make their hospitals successful is in direct alignment with our values and goals. We look forward to providing this shared solution for practices and pet owners alike.”


The Medici app is free for pet owners to begin using and allows veterinarians the freedom of setting their own telemedicine fees. Medici also covers the liability of offering virtual care by providing a $1 million insurance policy. Additional features such as Colleague Connect and Announcements provide veterinarians with the ability to consult with colleagues and to get messages out to all their patients in a fast, simple method.

“When choosing Medici as a partner, we especially valued their experience with telehealth, both in human and veterinary medicine, and their commitment to privacy and a secure platform,” said Lita Miller, president of Penn Veterinary Supply. “These were critical considerations to align with our values and commitment to our customers. We feel their powerful capabilities will seamlessly integrate into practices, strengthening the veterinarian-client relationship through convenient virtual care that fits busy lifestyles and reduces pet distress. We are confident that they will continue to innovate telehealth to further enhance relationships between providers and their clients.”

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