From Excuses to Opportunities
Why ‘it’s out of my control’ is a bad excuse. Recently I was in...
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Business Conversations for 2025
As a DSR, your role goes beyond being a product provider to your customers...
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Authentic AI Conversations
Stakeholders in veterinary medicine gathered to share their knowledge and identify research focus areas...
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The Words We Use in Customer Service
In the customer service world, we’re contacted by customers who have questions and problems....
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Cats to the Rescue!
Believe it or not, there is a declining number of dog-owning households in the...
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The State of Emergency and Specialty Veterinary Care
Instinct Science’s second annual State of Emergency and Specialty Veterinary Care Report gauged morale...
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Inside Patterson Veterinary’s National Sales Meeting
Animal health team members from the U.S., Canada, and the U.K. recently met in...
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Finding the Root Causes of Problems
Would you rather be the company known for solving problems when they happen or...
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The Cost of Veterinary Care
One of the current and more visible trends in the animal health industry is...
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Counting the Cost of Pet Ownership
Respondents to a recent survey are feeling the heftier price tag of pet ownership....
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