Illustration of Yes and No check boxes with Yes checked off
In Customer Interactions Start with Yes

How to use the right word at the right time in customer interactions. It’s...

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Shifting Sands in Veterinary Industry Trends

Making sense of the latest industry trends and how they affect the role of...

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The State of Allyship

A recent survey provides a starting point for industry efforts to promote the advancement...

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The Customer Hierarchy of Needs

How to get your customers feeling good about you and the products/services you provide...

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The Inflation Squeeze

Why DSRs need to help veterinary practices think a little bit differently about their...

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U.S. map showing heartworm infections trending up or down by state
By the Numbers: Heartworm Infections Trending Upward

Banfield Pet Hospital recently conducted a survey that examined the state of heartworm prevalence...

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Steve Shell of Pet Partners on stage with lady and dog
United in Purpose

MWI Animal Health recently participated in Cencora’s National Sales Meeting. Steve Shell, MWI Animal...

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Four veterinary professionals stand with arms crossed.
Attract and Retain Veterinary Professionals

Veterinary practices need resources and guidance on how to better recruit, equip and retain...

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Illustration of large gauge with small humans under it working on customer service enhancements.
Always Look for Improvement in Customer Service

Even small enhancements to the customer experience can add up to big wins for...

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Illustration of veterinary professional filling an online order for home delivery.
Home Delivery

The recently completed Brakke Pet Medicine Home Delivery Study contained several interesting revelations that...

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